If you purchase online we offer a 14 days money back guarantee, as long as the product was not damaged whilst in your care.

Extended Returns
All goods received between 1 November and 22 December 2023 (inclusive) can be returned in their original condition at any time before 15 January 2024. For all cancellable goods purchased on 23 December 2022 or after, our 28-day returns policy applies.

You may cancel a Contract at any time before your order is delivered and up to 14 days afterwards, beginning on the day after complete fulfilment of your order. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (see below).

To return a product:

Please email info@sojustshop.com, giving us your name, address and order reference so we can arrange for this to be returned and for a refund.

If the product is damaged on delivery or is the wrong size and and you wish for a replacement, please email us (info@sojustshop.com) or call or WhatsApp us on +44 (0)7522 725555 and we will arrange for a replacement to be sent out to you as soon as possible.

You must also return the Products to us within 14 days after the day of notifying us of the cancellation, in the same condition in which you receive them (which does not interfere with your right to take any reasonable steps to examine the Products and make sure they conform to your order). You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration, up to the price of the Product, from the refund to which you are otherwise entitled.

You will not have any right to cancel a Contract for the supply of any Products that have been personalised or made to your own bespoke specifications (if we offer such options), unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered.
To return the Products, you should package the parcel securely (making sure you include a note of your name and address (enclosing any returns slip, if we have provided one) inside the parcel) and then return it to us, either by courier or by recorded delivery mail or other form of certified mail or if the Products are too bulky to return by mail then by a suitable carrier, to the following address:

SO JUST SHOP, 56, Lansdowne Hill, London, SE270BD

We advise that you take out enough postal/carriage insurance to cover the value of the contents. Please save your proof of posting/despatch and tracking information until your refund has been processed. You will be responsible for the cost and risk of returning the Products to us.

If you cancel a Contract between us within the 14-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the Products back or, if earlier, the day on which we receive evidence that you have returned the Products to our returns address (see above). We will refund the price of the Products in full (subject to any deduction we are entitled to make due to your use of or damage to the Products), including the cost of standard delivery. However, we will not refund your cost of returning the Products to us.

We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.

Details of the consumer rights described above, and an explanation of how to exercise them, are provided in the Despatch Confirmation. Nothing in this section affects your legal rights.
Faulty products
If any Product you order is damaged or faulty when delivered to you, we may offer a repair, exchange or refund, as appropriate, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty, you must inform us in writing, giving us your name, address and order reference. Nothing in this section affects your legal rights.