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Customer Terms and Conditions


These are the terms and conditions for (Website). The Website is operated by Just So Gifting Company Ltd (we, us and our). We are a limited company, registered in England. Our registered company number is 14641102 and our registered office address is at 56, Lansdowne Hill, London, SE27 0BD.

 Your use of the Website and purchase of any of the products offered on this Website (Products) is subject to these terms and conditions and by using the Website and/or placing an order for any Product you agree to be bound by them. You should print a copy of these terms and conditions for future reference. Use of your personal information submitted to or via the Website is governed by our Privacy and Cookies Policy.

 We reserve the right to change these terms and conditions from time to time by changing them on the Website, although no such change will affect any order you have already placed with us. These terms and conditions were last updated on 9th April 2015.


Ordering and availability

 In order to purchase Products from our Website, you must provide your:

  • Address to which your payment card is registered;

  • Shipping address (if different from the address to which your payment card is registered); and

  • Payment information for the purchase of the Products (which is shared directly with our third party payment provider).

Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the ‘Place my Order’ button on the checkout page.

After placing an order, you will receive an email from us acknowledging that we have received your order and giving you an order reference number. Please note that this does not mean that your order has been accepted. You order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. You do, however, acknowledge that by clicking on the "Place my Order" button, you enter into an obligation to pay for the Product(s) in the event that you order is accepted by us. Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the Product has been despatched (Despatch Confirmation). The contract between you and us in relation to the Products ordered (Contract) will only be formed when we send you the Despatch Confirmation. After entering into the Contract, we will be under a legal duty to supply you with goods that are in conformity with the Contract.

The Contract will only relate to those Products whose despatch we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the despatch of such Products has been confirmed in a separate Despatch Confirmation.



Your order will be fulfilled by the delivery date set out in the Despatch Confirmation or, if no delivery date is specified, then within 30 days after the date of the Despatch Confirmation, unless there are exceptional circumstances.

Your order will be delivered to the delivery address within the United Kingdom which you specify when placing your order. If your delivery address is geographically remote, for example certain outlying islands or other isolated locations; it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your order. We reserve the right not to deliver to any country that is prohibited by applicable export laws. Orders cannot be delivered to PO Box or similar addresses.

Products comprised within the same order cannot be delivered to different addresses.

 Deliveries are to be made by Royal Mail and take place on Monday - Friday, usually within the hours of 8am to 5pm. It is not possible to specify a precise time at which delivery will take place. Please note that Royal Mail may require deliveries to be signed for.


Deliveries outside the UK

If you order Products for delivery outside the United Kingdom, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.


Risk and title

 Products ordered will be at your risk from the time of delivery. Ownership of the Products ordered will also pass to you on delivery, provided full payment of all sums due in respect of the Products, including any delivery charges, has been received.


Price and payment

The price of the Products is as quoted on the Website from time to time.

All prices include VAT but exclude delivery costs, which will be automatically added (at the amount shown) to the total amount due during checkout.

Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Despatch Confirmation.

The Website contains a number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Website may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Product's correct price is less than our stated price, we will charge you the lower amount. If a Product's correct price is higher than the price stated on the Website, we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection.

Payment for all orders must be made by credit or debit card on the checkout page. We accept payment by most major credit and debit cards. Please note that for security reasons, the statement address for the credit or debit card you use to pay must be the same as the delivery address for the order. We can only accept credit or debit cards where the statement address is within the United Kingdom.

We will not charge your credit or debit card until we despatch your order.

You should be aware that online transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee for which we are not responsible.


Our refunds policy

You may cancel a Contract at any time before your order is delivered and up to 14 days afterwards, beginning on the day after complete fulfilment of your order. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (see below).

 To cancel a Contract, you must clearly inform us, preferably:

  • in writing, giving us your name, address and order reference; or

  • by completing our cancellation form available on the Website and returning the form to address specified on the form.

You must also return the Products to us within 14 days after the day of notifying us of the cancellation, in the same condition in which you receive them (which does not interfere with your right to take any reasonable steps to examine the Products and make sure they conform to your order). You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration, up to the price of the Product, from the refund to which you are otherwise entitled.

You will not have any right to cancel a Contract for the supply of any Products that have been personalised or made to your own bespoke specifications (if we offer such options), unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered.

To return the Products, you should package the parcel securely (making sure you include a note of your name and address (enclosing any returns slip, if we have provided one) inside the parcel) and then return it to us, either by courier or by recorded delivery mail or other form of certified mail or if the Products are too bulky to return by mail then by a suitable carrier, to the following address:


Hideaway Work Space

1, Empire Mews, 

SW16 2BF

United Kingdom


We advise that you take out enough postal/carriage insurance to cover the value of the contents. Please save your proof of posting/despatch and tracking information until your refund has been processed. You will be responsible for the cost and risk of returning the Products to us.


If you cancel a Contract between us within the 14-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the Products back or, if earlier, the day on which we receive evidence that you have returned the Products to our returns address (see above). We will refund the price of the Products in full (subject to any deduction we are entitled to make due to your use of or damage to the Products), including the cost of standard delivery. However, we will not refund your cost of returning the Products to us.


We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.

Details of the consumer rights described above, and an explanation of how to exercise them, are provided in the Despatch Confirmation. Nothing in this section affects your legal rights.

Faulty products

If any Product you order is damaged or faulty when delivered to you, we may offer a repair, exchange or refund, as appropriate, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty, you must inform us in writing, giving us your name, address and order reference. Nothing in this section affects your legal rights.

Product information

Whilst we have taken reasonable steps to depict Products as accurately as possible through the photographs and other images featured on the Website, the detailing (such as colour, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it.

Access to the Website

It is your responsibility to ensure your equipment (computer, laptop, netbook, tablet or other mobile device) meets all the necessary technical specifications to enable you to access and use the Website and is compatible with the Website.

We cannot guarantee the continuous, uninterrupted or error-free operability of the Website. There may be times when certain features, parts or content of the Website, or the entire Website, become unavailable (whether on a scheduled or unscheduled basis) or are modified, suspended or withdrawn by us, in our sole discretion, without notice to you. You agree that we will not be liable to you or to any third party for any unavailability, modification, suspension or withdrawal of the Website, or any features, parts or content of the Website.

What you are allowed to do

You may only use the Website for non-commercial use and only in accordance with these terms and conditions. You may retrieve and display content from the Website on a computer screen, print and copy individual pages and, subject to the next section, store such pages in electronic form. Additional terms may also apply to certain features, parts or content of the Website and, where they apply, will be displayed on-screen or accessible via a link.

What you are not allowed to do

Except to the extent expressly set out in these terms and conditions, you are not allowed to:

  • store pages of the Website on a server or other storage device connected to a network or create an electronic database by systematically downloading and storing all of the pages of the Website;

  • remove or change any content of the Website or attempt to circumvent security or interfere with the proper working of the Website or the servers on which it is hosted; or

  • create links to the Website from any other website, without our prior written consent.

You must only use the Website and anything available from the Website for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates.

All rights granted to you under these terms and conditions will terminate immediately in the event that you are in breach of any of them.

Intellectual property rights

All intellectual property rights in our Products and any content of the Website (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by us or our licensors.

Except as expressly set out here, nothing in these terms and conditions gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by purchasing our Products or downloading content from the Website. In the event you print off, copy or store pages from the Website (only as permitted by these terms and conditions), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced.


We may change the format and content of the Website from time to time. You agree that your use of the Website is on an 'as is' and 'as available' basis and at your sole risk.

Whilst we try to make sure that all information contained on the Website (other than any user-generated content) is correct, it is not intended to amount to authority or advice on which reliance should be placed. You should check with us or the relevant information source before acting on any such information.

We make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the Website and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded and we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the Website or relying on any of its content.

We cannot and do not guarantee that any content of the Website will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.

External links

The Website may, from time to time, include links to external sites, which may include links to third party offers and promotions. We include these to provide you with access to information, products or services that you may find useful or interesting. We are not responsible for the content of these sites or for anything provided by them and do not guarantee that they will be continuously available. The fact that we include links to such external sites does not imply any endorsement of, or association with, their operators or promoters.

Our liability

Nothing in these terms and conditions shall limit or exclude our liability to you:

  • for death or personal injury caused by our negligence;

  • for fraudulent misrepresentation;

  • for breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;

  • under Part I of the Consumer Protection Act 1987; or

  • for any other liability that may not, under English law, be limited or excluded.

Subject to this, if you are a consumer and not a business user, in no event shall we be liable to you for any business losses, and any liability we do have for losses you suffer arising from any Contract shall not exceed the purchase price of the relevant Products and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.


You may not transfer or assign any or all of your rights or obligations under any Contract.

All notices given by you to us must be given in writing to the address set out at the end of these terms and conditions. We may give notice to you at either the email or postal address you provide to us when placing an order.

If we fail to enforce any of our rights, that does not result in a waiver of that right.

If any provision of these terms and conditions is found to be unenforceable, all other provisions shall remain unaffected.

These terms and conditions may not be varied except with our express written consent.

These terms and conditions and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Contract. We are required by law to advise you that Contracts may be concluded in the English language only and that no public filing requirements apply.

These terms and conditions shall be governed by English law, and you agree that any dispute between you and us regarding them or any Contract will only be dealt with by the English courts, provided that, if you live in a part of the United Kingdom other than England, the applicable law of that part of the United Kingdom will govern and any dispute will only be dealt with by the courts there.

Contacting us

Please submit any questions you have about these terms and conditions or an order you have placed or ordering in general by email to, by telephone on +44 (0)7522 725555 between the hours of 9am to 5pm, Monday to Friday or write to us at:

So Just Shop

56 Lansdowne Hill


SE27 0BD



Model Cancellation Form

To [Trader to insert its name, geographical address and, where available, fax number and email address]:

I/We* hereby give notice that I/we* cancel my/our* contract of sale of the following goods*:




Ordered on* / received on*: ………………………………..

Names of consumer(s): …………………………………….

Address of consumer(s): …………………………………..



Signature of consumer(s) (only if this form is notified on paper): …………………………………

Date: …………………………………

*Delete as appropriate







  1. These founder membership scheme terms are between you and Just So Gifting Company Ltd (we, us and our). We are a limited company, registered in England. Our registered company number is 14641102 and our registered office address is at 56 Lansdowne Hill, London, SE270BD. We operate the site (the "Site").


  1. By purchasing a So Just Shop founder membership (the "Founder Membership"), you confirm that you agree to the terms and conditions set out below, as well as our Terms of Service and Privacy and Cookies Policy. We reserve the right to revoke any Founder Membership if you do not abide by these terms.


  1. Any person who purchases a Founder Membership will be a "Founder Member" under these terms.




  1. When you purchase a Founder Membership, you will receive the following benefits:


  • Welcome pack with free gift*;

  • 15% discount on all So Just Shop products;

  • Special seasonal offers;

  • Priority access to new product lines; and

  • Regular Founder Members' newsletter.


* You will receive your free gift, with an RRP of not less than £35, within 28 days of purchase of your Founder Membership. We retain our discretion as to what product is provided to you.





  1. You can purchase a Founder Membership by adding the Founder Membership product to your cart. You will need to provide your name and email address at checkout.


  1. Once your payment has been processed, we will send you an email confirming your purchase has been successful. You will also receive a separate email with your unique 15% discount code.


  1. Your Founder Membership will last for an initial period of five years from the date of your confirmation email. This may be renewed at our discretion for further periods of five years, up to a maximum period of fifty years.





  1. By purchasing a Founder Membership, you confirm you are over the age of 18.


  1. The benefits described above will only be available to the first 2000 purchasers of the Founder Membership product. We will endeavour to remove the ability to purchase the Founder Membership from our Site when we reach this number of Founder Members. However, should you purchase a Founder Membership after this limit has been reached, we will refund you in full.


  1. The offer to purchase Founder Memberships from our Site will commence at 00:01 on 21 October 2016 and will continue until the maximum number of Founder Memberships is reached, as set out in section 9 above.




  1. Founder Members will be able to apply their 15% discount to all purchases. All products on the Site are for personal use and not for re-sale. If we reasonably suspect that you are purchasing products from the Site for commercial purposes, we will have the right to revoke your Founder Membership.





  1. So Just Shop's Refund Policy applies to your Founder Membership. You have the right to cancel your Membership with us within 14 days of purchase. Should you wish to cancel, you can email us at, call us on +44 (0)7522 725555 between the hours of 9am to 5pm, Monday to Friday or write to us at:


So Just Shop

56 Lansdowne Hill


SE27 0BD



Last updated: October 2016